The COMETT GCC Advisory practice supports clients to drive their digital transformation and innovation as Global Capability Centers (GCCs) / Global In-house Centers (GICs) or Captive Centers are evolving from just cost tangents to becoming Globally valued organizations.
Global Capability Centre (GCC) are often established by MNCs to provide specialized services or expertise across different regions. These centres typically handle functions like IT support, customer service, finance, human resources, and more. By leveraging a talent pool in a particular location, GCCs enable companies to streamline operations, reduce costs, and maintain high-quality performance while serving global markets.
1. India leads the GCC landscape, hosting 1,800+ centres as of 2024. These centres contributed $64.6 billion in revenue, with projections to surpass $100 billion by 2030.
2. India has a projected workforce of approximately 2.5-2.8 million employees by 2030 via GCC
3. Over 78% of new GCCs prioritize digital capabilities, focusing on advancements in AI, machine learning, and cloud computing to drive global digital transformation.
4. Companies have reported reducing operational costs by 40-60%.
1. Cost Efficiency: Companies significantly reduce expenses while maintaining high-quality standards.
2. Access to Talent: GCCs provide companies with access to diverse talent pool to tap into specific expertise.
3. Scalability: Scale operations to meet growing needs for customer support, IT infrastructure, or R&D etc.
4. Innovation & R&D: Many companies set up GCCs to drive innovation, product development and new technology.
5. Improved Performance: GCCs improve operational efficiencies.
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